Shipping & returns
We offer free shipping on all orders over 30 USD to the following countries:
Australia (8 of 8 states/territories)
Canada (13 of 13 provinces/territories)
China (31 of 31 provinces)
Hong Kong (3 of 3 regions)
Japan (47 of 47 prefectures)
New Zealand (16 of 16 regions)
We strive to source the best products at competitive prices from trusted manufacturers and artisans around the world, so delivery times may vary by item. Before placing your order, please check the estimated delivery information on the product page. Most orders are processed within a week, and delivered in 4-6 weeks from the date of the shipping confirmation.
We want you to be happy with your purchase, so we accept returns within 12 days from the day you received your item.
To start your return, contact us at firstname.lastname@example.org with your order number, receipt and/or proof of purchase. Please ensure your item is in the same condition that you received it and in its original packaging.
Once your return is received and processed, we will send you an email to notify you that we have received your returned item, and process a refund to the original form of payment. Please note that this may take a several business days to appear on your bank statement.
If you need to exchange an item, send us an email at email@example.com.